Data Promise

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In compliance with Articles 15 and 16 of the Federal Law of Protection of Personal Data in Posession of Individuals, o n c e : o n c e, con denominación social House Stay Inn 11:11 S.A. De C.V., is responsible of collecting your personal data, the use given to your personal data and it’s protection.

o n c e : o n c e issues in favor of the users of, our clients, their possible clients, their suppliers and general public the following Privacy Notice.


Here at o n c e : o n c e (“We”, “Us” or the “Agent”), do our best effort to provide you with the best experience and level of service. For us, Privacy is a very important matter and something we do not take it lightly. The following Privacy Policy has been written to highlight and explain the data collected when you visit our website, and the data obtained by any other verbal or written communication.

The data collected is responsibility of  o n c e : o n c e, and will only be used to offer you information and provide our services adequately, and any other purpose compatible with those mentioned previously. We suggest you read this carefully before providing your personal data to us. This Policy does not apply to the processing of personal data on our behalf and subject to the instructions of third parties such as marketing partners or clients.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible on our website 

By using the Service, you agree to the collection and use of information in accordance with this policy. 

In order to become a client of  o n c e : o n c e, or receive more detailed information about a property listed on our website, the client will be asked to provide certain personal data, such as: full name, email address, telephone number, City and Country. The personal data submitted voluntarily in the form by the client will be used by  o n c e : o n c e only in the manner provided in this Policy. 

Your personal data will be used for the following purposes: to provide you the requested services and information; to notify you about new services or products related to the ones purchased or acquired; to inform you about changes on those services and products; to make studies and programs which are necessary to determine consumer behavior; to evaluate our services and products periodically in order to improve quality; to evaluate the quality of the services we provide; and overall, to comply with the obligations contracted with you.

At no time  o n c e : o n c e will request your authorization to collect Sensitive Personal Data, hence we will only have record on our database of Personal Data and Patrimonial Data.

The personal data provided by the client will be part of the data base that will contain the client’s personal archive. The client can correct, cancel or oppose to them going directly to the facilities of  o n c e : o n c e and/or sending an email to, making reference on the matter in question.  o n c e : o n c e will do their best effort to respond directly to your email address within seven working days.

o n c e : o n c e, will take reasonable measures to allow the client to update the submitted data, and will seek to delete the register and personal data from the database when the client requests so; nevertheless, it is full knowledge of the client that this data may result impossible to be completely deleted due to security backups and registers of deleted data. The cancellation or deletion of the client’s personal data will not proceed if the treatment of this personal data is necessary to comply with any legal obligation.

o n c e : o n c e, reserves the right to modify at any time the terms and conditions of this privacy policy. If  o n c e : o n c e, decides to make any change on this policies, the client will be notified thru an updated version of the privacy policies, either thru the website and/or by sending an email in order to keep the client updated on any changes.

If you consider that your rights on personal data protection have been damaged by any conduct from any of our employees, you can make a complaint to the IFAI for improper treatment of your personal data, on the website 


Personal Data – Any data about a living individual who can be identified from those data (email, name, IP address…). 

Usage Data  – Data collected automatically by the use of the Service or from the Service infrastructure itself (the duration of a page visit…). 

Cookies  – Small pieces of data stored on a User’s device. 

Subject of Data  – Any living individual who is the subject of Personal Data.

Processing/treatment  – Any operation or group of operations made on personal data.

Data Controller  – Any person who (either alone or with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)  – Any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.


Personal Data 

Both while using our Service, and in order to become a client of  o n c e : o n c e, the client will be asked to provide us with certain Personal Data, such as: full name, email address, phone number, City, Country. 


We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data 

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies 

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use: 

Session Cookies. We use Session Cookies to operate our Service.

Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

Security Cookies. We use Security Cookies for security purposes.


o n c e : o n c e uses the collected data for various purposes:

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our Service.
  • To monitor the usage of our Service.
  • To detect, prevent and address technical issues.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.


o n c e : o n c e will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

o n c e : o n c e will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Mexico and choose to provide information to us, please note that we transfer the data, including Personal Data, to Mexico and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

o n c e : o n c e will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure for Law Enforcement

Under certain circumstances, o n c e : o n c e may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

o n c e : o n c e may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of o n c e : o n c e.
  • To prevent or investigate possible wrongdoing in connection with the Service.
  • To protect the personal safety of users of the Service or the public.
  • To protect against legal liability.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


o n c e : o n c e aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the right to:

  • Access and receive a copy of the Personal Data we hold about you.
  • Rectify any Personal Data held about you that is inaccurate.
  • Request the deletion of Personal Data held about you.

Please note that we may ask you to verify your identity before responding to such requests.


We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service.

This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page:

Google AdWords 

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page:


You can learn more about interest-based advertising from Facebook by visiting this page:

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook:

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:


Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.


If you have any questions about this Privacy Policy, please contact us: 

o n c e : o n c e – Last update: Abril 2nd, 2022

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